Pluspunten
Verizon Wireless provides some great benefits. Medical, Dental, Vision...all first class. No complaints about that. Tuition reimbursement is also provided, with no requirement that you commit to stay with the company for any period of time.
Minpunten
The job is tough. You are expected to handle at minimum 40-50 calls a day from Verizon customers. Half are actually ok, but the other half are clueless about how to use a smartphone, angry about overage or data charges, or want you to spend 20-30 minutes helping them figure out how to download a ringtone, pair their phone with the Bluetooth in their car, or trying to explain why calls drop. Oh, and your success or failure depends on how the customer you just spoke with rated you on a scale of 1 to 10. Anything below an 8 and you can bet you are in trouble. I averaged perfect scores each week, but that wasn't good enough, I was expected to push cell phone upgrades to customers to reach a minimum.