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      Verizon

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      We need to get back to Customer Service - werkgeversreview Customer Sales & Service Representative bij Verizon

      4,0
      21 jun 2008
      Customer sales & service representative
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      The pay is great and the benefits.

      Minpunten

      They want you to be a robot with extreme expectations. The computer systems are constantly having issues making it very hard to meet your stats or help the customer when everything you do is on the computer. Customers are irate due to we have no specialists anymore for ex Billing specialist, Orders specialis Tv specialist Phn specialist or Data specialist. Due to this the customer has to talk to several reps before someone finealy takes ownership of the call thus making the customer extremely irate.

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      5,0
      22 apr 2026
      Bam
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Great leadership, associates, coffee, parking, training

      Minpunten

      long hours if you want to be successful

      4,0
      26 jan 2015
      Associate director
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Minpunten

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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