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      Verizon

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      Horrid - werkgeversreview Coordinator - Customer Service bij Verizon

      1,0
      20 aug 2010
      Coordinator - customer service
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      The only reason anyone works in the Customer Service Organization at VZW is because they need a paycheck. Besides that the benefits are good I guess. Nothing special about them except they start from day one.

      Minpunten

      No support from management. Horrible schedules. No chance for promotion outside the customer service organization regardless how far you are willing to move. Unprofessional employees. Annual pay raises suck you are lucky if you get 3.5%. I have been with the company for almost 9 years and not once have they given a cost of living pay increase. They give you performance agreements that 95% of the department finds unattainable.

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      5,0
      19 mei 2026
      Anonieme werknemer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      I loved the work culture

      Minpunten

      There were no cons for me

      4,0
      26 jan 2015
      Associate director
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Compensation is competitive but you will work very hard for it. Culture is excellent and exhibited and practiced from the top down. Benefits are excellent and cost reasonable. 401k match and profit sharing. Lots of training and professional development opportunities. Can advance if you're willing to relocate.

      Minpunten

      Company is trying to transform into what it wants to be beyond a wireless carrier (cloud?, security?, telematics?, wholesaler?, etc) and is struggling with a vision, resources, and org structure to make it a reality. Several re-organizations over last few years so job security has frequently been a question. Often delayed response to competitors caused by management's concern that acting would result in not meeting Wall Street expectations. Not the "happiest" place to work because no result is ever good enough and successes aren't celebrated because the focus is always on the next weekly/monthly/quarterly goal.

      531
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