I have very much enjoyed it, so far... - werkgeversreview Technical Care Representative bij WEST

5,0
9 feb 2014
Aanbevelen
Goedkeuring directeur
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Pluspunten

Consistent hours, fair pay, great benefits, very thorough training...I have experienced a great level of care and concern from my trainer in my one week of training at West. I feel that we have each been given endless opportunities to ask questions, brainstorm, role play and study the material that we are eventually tested on. There is a vast amount of information to learn in just 7 weeks of training, so it is important to pay attention and take notes, as well as study those notes at home each night.

Minpunten

A bit like a high school environment, which can be difficult...I have found disgusting notes on the floor and it can be hard to hear the trainer, at times, above all of the side comments and laughing. The "cool kids" in our training class are constantly making fun of the smarter, somewhat "geeky" people, and the guys mainly sit around talking about who can sleep with which girl first. So, like I said, high school...you have to choose to be above all of this and simply show up with the intention of learning as much as you can before you are put on the production floor.

Ontdek andere reviews over WEST

5,0
12 mrt 2020
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Geweldige cultuur. We voelen ons onderdeel van een grote familie.

Minpunten

Moeilijk te groeien, er is ruimte voor verbetering.

3,0
23 sep 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

1.) The company believes in working with the employee to create a "reasonable balance between work and life." The pto accumulated is definitely on par with the industry and if you are in an outbound call program the management is flexible about your schedule as long as the required work for the company is being accomplished. 2.) After a salary reconstruction the pay is more in alignment with the industry however that shifted the bonus structure from a commission based bonus structure to a competitive stack ranking where you have to out perform your coworkers to make bonus. 3.) They work directly with American Express to constantly get feedback on the performance of the sales associates and that feedback is given back to the coworkers

Minpunten

Not much room for advancement. With the shift of the bonus structure removing the commission structure your bonus relies as much on your performance as it does on your coworkers performance. With the Salary restructure moving from program to program in the company is much more difficult as there are more hoops to meet and it is almost easier for someone off the street to get the position. Management are strong but don't have time to coach and grow employees.

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