Pharmacy Call Center is run like an Industrial Age sweatshop - werkgeversreview Pharmacy Care Center Pharmacist bij Walgreens

2,0
22 jan 2014
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Decent pay for pharmacists (for now).

Minpunten

At the call centers (pharmacist employee): Weekly coaching over issues like, "don't forget to close with 'Be Well" or why your calls are averaging a few seconds more than the target 2 minute length.." No time allocated off call queue for ANY RPh training important for improving patient care or staying current. No quality/service improvement effort is done as a group. Management by directive is the model employed here. Ideas for improving operations go nowhere. In general, pharmacists are managed by entry-level business managers making half an RPh salary at best. In this mundane job, your limited scope of responsibilities (data entry of prescriptions, counseling patients in under 2 minutes), will quickly turn your brain to mush and does not help with job security outside this job. Oh, and if a call doesn't come in right after your last one, you're very lucky for the moment (it won't last). You'll do 200+ calls in a single shift. So this is what 6+ years of college gets you? Good luck. You may opt for a slightly less paying job that allows you to use your brain.

Ontdek andere reviews over Walgreens

5,0
27 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible hours and great leadership

Minpunten

hours are being cut from corporate

3,0
25 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Can be a fun environment. All in whom your staff is. Operating photo was fun and building projects for the customers. Learning about pharmacy operations.

Minpunten

Work life balance and low pay for what is expected. Not having enough payroll to effectively run a store. My store ran FE on a 320 hour a week budget. That was barely enough to get buy and meet the expectations put out by the company. I was never able to keep a full leadership staff. When a leader called out, I had to stay. There were days I was called away from my own dinner table. SM's were forced to be in the pharmacy for more than half of their day regardless as to what is happening in the FE. I worked over 50 hours a week and barely got to spend time with my family. If I wasn't at the store I was getting a phone call and having to go back to the store.

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