Senior Agent Customer Care - werkgeversreview Anonieme werknemer bij Walmart

3,0
30 mei 2017
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Able to earn a living and use past experience to help tier1 agents, store clerks, and customers of Walmart Stores and Walmart online.

Minpunten

Walmart stores and Walmart online are two separate entities. Meaning, that it is harder to assist customers that call upset with treatment in the store as we cannot see or answer or solve their problem since we do not have access to see or solve store problems (delivery issues, returns, pricing errors, refunds etc). Stores will tell customers to call WM online to solve issues we have no knowledge or access to fix. By the time they reach Tier2 they are truly upset.

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Minpunten

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Reactie van Walmart
1d
Thank you for being a valued part of the Walmart team and for this review.
5,0
2 jun 2015
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Advancement opportunities, great at developing skills, great place to learn a skill and grow your resume, or grow with the company.

Minpunten

Understaffing issues negatively affects all parts of their business. However, Walmart has increased their minimum hourly rate with hopes to attract more committed employees, and retain better employees.

347
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Reactie van Walmart
4y
Thank you so very much for this review and advice. We value this and will be sharing with our leadership teams.
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