Pluspunten
When I began in 2018, it was the Adam Neumann era, so yes, it was a heavy party culture however, beyond that the individuals I worked with were some of the most incredible human beings I had ever worked alongside. The ultimate goal outside of member satisfaction was employee satisfaction and you could feel such a positive and uplifting energy in the air. Every employee enjoyed coming to work and seeing each other. We were family. There were opportunities to grow, but that being said, it's hard to get anywhere past the manager role, once you're in it in the Community Department. You have to jump into a different department if you want to see yourself grow outside of the manager position.
Minpunten
However come late 2019 as new ownership took over it quickly changed and upper management didn't care about employee satisfaction. In fact, when they began to diminish/take away some of the perks of being a member of WeWork, management didn't realize how that would effect the employees. Unhappy members meant unhappy employees. It seemed as though there was nothing we could do to keep our members happy any more, and in return we all became miserable as employees. Rent would rise, perks were taken away, and the Community Team would be the ones who had to take the brunt of it all while upper management just told us to keep a smile on our face. The communication coming from the top was very apparent that they had no idea what it was like to be the ones facing the members. Not to mention, we repeated the same busy work over the course of the pandemic. We would receive an assignment to complete and then two months later they'd roll out a new assignment that was quite literally the same as the one prior, but with one new slide and tell us to completely redo it. In fact, it felt like we were just given busy work to do it versus doing something meaningful with our time. Often times, throughout my tenure as an employee I would be asked to do a task/project only to find out 1 month later to scratch all of the work I had done, because we weren't moving forward with said project. This was not a one, two, or a three time occurrence, this was very often. It happened so frequently that I began to procrastinate about two weeks after the project was assigned just to see if it was actually would be used/implemented, and most of the time procrastination paid off and the project would never be fulfilled. I was recently a part of a large lay off due to COVID-19, which I understand. That being said, they laid us off on Jan 26th and said, your last day will be February 26th. This may be ideal for some, but in a client facing role, this is difficult. I had to keep my a smile on my face, and lie to members telling them that "Yes, I'm fine, no our building wasn't effected by the closure." Meanwhile being an individual who was laid off, this was not ideal. In my opinion management didn't care about the community team had to face in the midst of the closing of buildings and just expected to keep a smile and act like nothing was wrong.