Not the best but not the worst - werkgeversreview Customer Service Representative bij Workhuman

3,0
7 mei 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good benefits and some nice co workers

Minpunten

I think the customer service team are not treated the same as the rest of the company. I don't think that the same wellness supports are in place. Customer service don't get to go to the same events as other employees as we work in shifts. There is 0 career progression. People working there for 3+ years in the same position. You only get a 30 min lunch out of an 8 hour day which is nuts and no time to decompress. At the moment the biggest issue for me is no plan for work after Covid. It seems as though they do not want people to work from home when this is over but they are going to lose a lot of the team if this is not something they are flexible with.

Ontdek andere reviews over Workhuman

5,0
29 jun 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Genuine human connection and collaboration. Great benefits. Autonomy and ability to share ideas that may create real change, at any level. Access to great AI tools and plenty of encouragement to experiment and learn.

Minpunten

At the end of the day, we are a business. We sell software. Sometimes in order to do that, we have to pivot direction fast or create deadlines that feel rushed. We aren't perfect - but you'd be hard pressed to find a company filled with better people who actually care about the work, the company mission, and about each other.

avatar
Reactie van Workhuman
1w
Thank you for sharing your experience. We appreciate experiences will differ but the experience you have shared here is very reflective of the experience for many people here, as evidenced by the comprehensive employee interviews we have conducted as part of our EVP redesign. We truly appreciate your contributions to the business and our culture.
2,0
9 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good coworker relationships Flexible schedule Some of the tech industry standard 'perks'

Minpunten

Burn out Constant pressure to increase profits Ineffective leadership Points recieved is considered part of your overall salary

8
avatar
Reactie van Workhuman
1mo
Thank you for sharing your feedback and for recognizing the strong relationships, flexibility, and benefits that many employees value at Workhuman. We recognize that customer-facing roles can be fast-paced and that experiences can vary across teams. As our business continues to mature, we're investing in stronger planning, clearer prioritization, and more effective ways of working across the organization. We'd also note that while recognition awards are an important part of our Total Rewards philosophy and are reflected in employees' Total Rewards statements, they are separate from base salary and bonus compensation. Recognition is first and foremost about celebrating meaningful contributions and impact, while also providing employees with tangible rewards for the great work they do. We know there is always more to do, and we remain committed to listening, learning, and improving the employee experience as we continue to grow. Thank you for taking the time to share your perspective.
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