Pluspunten
Talented people. Great benefits and work life balance. Great product and platform. Customers love to share their story with you about how ebay inspires them and allows them to be successful. Provided some wonderful development opportunities. Super fun activities throughout the year to keep employees engaged. Communications team at the higher levels is great. Loved the company, hated the politics and bureaucracy.
Minpunten
CS supervisors not held accountable to driving success nor holding their agents accountable. Running a project was much more important than the success of your team. Promotions within a supervisor and manager role given based on favoritism and how many projects you could complete even if your team was neglected at the sake of the cx experience. Too many cooks in the kitchen when it came to getting anything fixed or improved which made it impossible to get it done. Customer experience suffers because it's so hard to get improvement of products and tools. Poor partnership with project/product management and those affected by said projects/products. Tool changes roll out prior to being ready(most likely trying to hit a deadline) at the detriment to the agent/customer experience. Some people managers didn't know how to manage people. Some were put in roles due to being subject matter experts for the department instead of experience with managing people.