Dealing with brokers at a cloud based brokerage can be hit or miss with eXp. There are a lot of Texas brokers and when you call into the broker hotline, you might get a good broker or a not so good one. I don't like that at all because some brokers are way more willing to help than others and if I'm in a bind and need answers immediately, I don't need a lazy broker and its luck of the draw of who you get and/or who's working.