Great vision, internal improvements needed
Pluspunten
- Leadership's long-term vision - Remote working - Straight-forward customer base
Minpunten
- Product-market fit in frontier markets has a long way to go - In the recruiting process they tell you that there is no micro-managing culture, this is not correct. There is a heavy emphasis on the amount of calls you need to hit per day. So be advised that managers will ask you how many calls you will do per day/ per week. Too little emphasis on output - All supporting roles (customer success, implementation, ...) are overwhelmed or underperforming. Get ready to handle customer complaints on a daily basis. --> The company is overhiring sales and underinvesting in the supporting roles - Very high turnover, 200+% in 2 years for my geo - Internal feedback often falls on deaf ears - There's a serious lack of international collaboration --> we often re-invent the wheel - US tries to simply copy-paste what works for them in frontier markets. Management is sometimes clueless as to why things don't work.