4mo
Thank you for being candid about your experience. Some of the separation between teams and controls around processes exist to manage risk, maintain consistency, and ensure accountability, particularly in areas like receivables and payables. That said, those structures should never prevent legitimate issues from being raised or meaningful communication from happening and we are always open to discussing them.
If there were instances where concerns were brought forward and you felt dismissed or shut down, that’s something we need to examine. Productive feedback and problem identification are valuable, but they must also be paired with alignment on priorities and timing
Our goal is not for employees to “close their eyes,” but we do expect processes to be followed while improvements are evaluated and approved through the appropriate channels. Change has to be deliberate and coordinated, especially in financial operations.
