Customer service is NOT modeled at this agency - werkgeversreview Anonieme werknemer bij Adecco

Recruiters do not return phone calls. Upon arriving 10 minutes early for my "interview" (aka paperwork) I was asked to wait outside in the desert heat while they finished a meeting because they apparently did not have a space private enough to hold a meeting in. I was asked to come back a second time to finish up paperwork only to find that I had no paperwork to complete. Both times I went to the office my presence was barely acknowledged and I was not informed why I was waiting for 10-30 minutes while the recruiter I was to meet with finished other things. When I complained of the poor customer service the response I got was a lengthy explanation of what had occurred and ZERO apology. The closest the recruiter got to an apology was conceding that I was correct that they needed to improve their customer service. If I had not been hired for a specific agency I would not feel comfortable accepting work with companies Adecco works with because their lack of professionalism is a reflection of the companies they hire for.