Workload / call volume - werkgeversreview Member Service Representative bij Alignment Healthcare

3,0
4 feb 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

My manager is very kind and my coworkers are helpful.

Minpunten

My manager is very kind and my coworkers are helpful. The call volume is so high, soon as I’m done taking case notes another call comes in. This is 8 hour straight. It can burn you out fast especially some members can be very stressful… pushy … I get it but it can be exhausting. The turn over is high. Half of my training class (November 2025 class) is gone already.

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5,0
19 mrt 2026
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
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Pluspunten

I like it here supervisor is nice everyone is nice everyone helps each other out

Minpunten

10 minute breaks I was used to getting 15 minutes

1,0
22 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Job description for Remote Nurse Health Specialist said "Must be flexible with schedule as position is active 24 hours 7 days a week. This includes alternative shifts such as day, evening, or overnight, weekends, and holiday coverage". I had a screening interview with a recruiter and he texts me a couple hours before our scheduled time and said "I meant to mention, but the schedule for this role is an overnight position". They never mentioned it was solely an overnight position. I wish they had so I wouldn't have spent hours preparing for the interview and writing a cover letter.

Minpunten

Inaccurate job description. Should have written it was a Full Time Overnight shift. Waste of my time applying for this. I was okay with a "flexible, rotating shift" and even occasionally working overnight, but not all overnight shifts. Unprofessional job description.

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