DON’T COME HERE!! Customer resolution support (Roanoke, VA) - werkgeversreview Customer Resolution Support (Roanoke, VA) bij Allstate

1,0
22 aug 2018
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

You get plenty of time (They don’t allow you to use) Insurance is BCBS of IL (Highly Expensive)

Minpunten

Let me first start by saying this place is absolutely awful. For the position I was offered I was being paid $15.25 an hour. I am still currently employed with Allstate for 6.5 years. I do the exact same STRESSFUL position and have gotten only a TOTAL of 1.86 for the entire time. We have went YEARS with out getting raises. This is the norm for Allstate. They bring you in making decent money for Roanoke but, you don’t get raises no one in the company get raises unless you’re in management. Speaking of management if you’re not 1. Attractive 2. A golden child and 3. A pure suck up. You have no chance at growth with this company. I’ve watched many people come in happy to work here start their (awfu) training to just be fired if they don’t like your personality. I would suggest if you have any other job offers even if it’s Big Lots go with them at least you’ll have job security! The lay offs are awful here. I’ve been personally laid off 3 times. If you want to fear for your job everyday, go home with the worse attitude, hate coming into work terrible hours this is the position for you!!!!! The management and coworkers here are so negative. You ever wonder why they don’t walk you around after an interview or why they keep you in the lobby during your interview? They don’t want you to feel, see and HEAR how negative this place is. This is a dog eat dog world here. I’ve learnt that I thought I had friends here but, they just want to get to know you to use your weaknesses against you. If you’re not hitting your (impossible call time goals) towards the end of training, you’ll get walked out the door. I feel awful for the new people they bring in. Just know a group of 20 will come in and most of the time not 1 will make it longer than 3 months. The old times don’t like seeing new blood come in the door (as they are worried for their own jobs) so they make the new people worry and tell management they are no good.

Ontdek andere reviews over Allstate

5,0
3 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

A Great place to work!

Minpunten

I don't have anything to add

3,0
28 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great base pay, benefits, 401K match, and standard corporate perks. Plenty of networking opportunities all across the country, the ability to support local communities, and a commission structure with good intentions and potential

Minpunten

As a company, Allstate lacks awareness of their role within the industry and within the country, fully acknowledging that their rates are NEVER the best (not sometimes, NEVER). At a time when everyone is conscious of their spending, selling a more expensive (and oftentimes identical) product not only feels wrong - it's unsustainable. There is a severe lack of program direction, poor understanding of the different states' geography and demographics, and complete void of accountability or clarity. An entire product launch was delayed by a month on the day it was supposed to launch, with an explanation never fully arriving and acknowledgment finally trickling down several days later. Of course, this leads to an overuse of corporate speak excuses in an endless cycle of "circle backs" because nobody ever knows what is actually happening or WHY. On top of all that, the technology is laughably outdated, with monitors that feature known defects and an "in-house approach" to all of their software that doesn't even feature a modern CRM. Like the hardware, known system-wide bugs were rampant within these Allstate branded systems, leading to embarrassing conversations with prospects and partners. MS Teams and Outlook will go off late into the night, well beyond normal business hours, all under the excuse of differing time zones and "sharing successes."

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