Pluspunten
I worked from home in the Virtual Call Center, it was nice not having to leave my family to go to work. My supervisors were usually positive and responded to questions and problems in a timely manner.
Minpunten
Everything is dictated by policy and if you say no to a customer they give you a bad review just by clicking "no my problem was not solved" on an email. This review is directly tied to how they rate your job performance, too many bad reviews from customers and you are put on probation and then fired. That was very stressful because customers have very unrealistic expectations and sometimes they still clicked no after you did everything they asked. You also were not allowed to encourage them to respond to the 'How's my Driving' email in any way, so when you had a good call you couldn't even tell them 'please respond to the follow-up email'.