Pluspunten
If you enjoy competitive environments this is the place/role for you. There is always a metric to tackle, a new manager to develop, a performance plan to audit, and a "I gotcha" callout on Regional calls. You will not get bored here and you will never feel like you completely nailed it and that is by design.
Minpunten
You are responsible for a 24 hours operation. On average I received 5-7 calls after 8 pm and worked every 3 hours on the weekends. There is minimal support from the process engineering/corporate/training teams meaning that you not only oversee the People management of a large business but you have to be incredibly keen on systems and processes to identify and escalate solves your team is experiencing. This role wears many hats. You are responsible for everything negative that happens. Inevitably anything positive your team has achieved will be quickly forgotten or downplayed by the Region powers that be as not good enough.