WORST. JOB. EVER. - werkgeversreview Travel Counselor bij American Express

Hours and schedules are horrible. They are not family oriented as they claim to be. They do not allow volunteer hours to help with your community. Management is exceptionally horrible. I had 4 different “team leaders” in less than 6 month time. Each team leader would contradict the team leader before themselves. I constantly feared for my job, especially with the last team leader. She fired 3 people in our group without much explanation. The team leader and her manager actually tried to stop unemployment from one of the employees fired. Luckily, the employee won the dispute. I finally resigned. The customers are not nice. They feel initialed and yell at you for no reason. Amex’s Moto is customers come first. I was told I could be fired from hanging up on an abusive caller. These calls were daily. The worst part, you could also get the same treatment from other AmEx employees. AmEx is unrealistic in their expectations with calls. They want you to keep a call less than 15 minutes, but most of the time you are on hold with hotels, airlines, etc. for at least 30 minutes or longer. This is all while the customer has to wait on the phone with you. They don’t like doing that. AND, most of the time, you are fixing another employee’s bad mistakes. I was put on the highest probation bc of this without warning. It caused me to no longer have bonuses or be looked at for a deferent department or better position. Two out of the four team leaders knew nothing about travel, or how difficult is was to navigate the customers, the programs we were given to work with, or how to just manage a group of people in general. Therefore, they could not help you, just tell you what you were doing wrong. It was up to you to figure out how to actually create an itinerary.