Amiqus Resolution

Reviews voor Amiqus Resolution

Flexible remote work but recent layoffs and poor communication - werkgeversreview Client Support bij Amiqus Resolution

1,0

4 mei 2026

Client support

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Flexible and remote working has always been a strong point, with a good level of trust given to employees. There used to be dedicated development time which was genuinely valuable for growth and learning, although this no longer seems to exist in practice. People at all levels are generally approachable and supportive on a one-to-one basis.

Minpunten

The past few months have been particularly difficult. There were redundancies affecting around 20 people, and the communication throughout that process felt poor. It often felt unclear what was happening and why, and those impacted didn’t seem to have meaningful alternatives or opportunities to move into other roles. There is a consistent message from leadership about focusing on less and doing things better, but in reality the company continues to take on significantly more than it has the capacity to deliver. This creates ongoing pressure across teams, particularly in client support where demand can be unpredictable and high. While senior leaders are reassuring in conversations, there is a disconnect between what is said and what actually changes in day-to-day work. Over time this can feel frustrating, as the same challenges persist despite repeated acknowledgement.

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1,0

18 nov 2025

Client support

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

- It’s good that you can work remotely - Most of the people on the team are friendly and respectful

Minpunten

- It is a diabolical place to work, management do not care about people’s mental health or wellbeing. They claim they’re trained to do so but management belittle people who are below them. - There is a workaholic mentality that is enforced, managers do not step in to prevent this - in fact, this is encouraged. - There’s a lack of accountability for their actions or flippant remarks. - They do not respect new people who are very young. - They fail to understand conditions such as ADHD and autism. - There’s favouritism that is apparent but there is not an understanding that people’s brains can work differently so they won’t be the same as someone else who has these conditions. - All other jobs I’ve had thus far have been so accommodating and I’ve performed excellently. Their standards are too unrealistic and they really treat you like you’re a ‘robot’. - Upon leaving, they gave my exit interview at an inconvenient time. Further showing they didn’t value me. I have heard the same from past employees. - I don’t recommend working here as you don’t get paid well, you get overworked, there’s favouritism and you don’t have any autonomy over your work, they micromanage you against their favourites. - It’s meant to be a team that looks out for each other but it isn’t like that, management have ruined that. - People generally are friendly but the management is absolutely dreadful, they get a kick out of mistreating their employees seemingly. - You shouldn’t be pressurised to work beyond your hours just because others are also online - it’s terrible

Reactie van Amiqus Resolution

4mo

Thank you for sharing your feedback and for acknowledging the positive aspects of working remotely and the supportive nature of many people. We’re sorry to hear that your overall experience did not meet your expectations. We take wellbeing, respectful behaviour, and inclusive management seriously, and we do not recognise a culture where overwork, disrespect, or mistreatment are encouraged. Our managers and people are trained and enabled to support their teams appropriately, and we have clear policies and processes in place to promote fair treatment, reasonable working hours, and accountability. Additionally, our engagement surveys always consistently score highly in the area of 'flexibility', it's disappointing you didn't feel this way whilst working here. As an employer, we work to support individuals in line with our policies and legal responsibilities, and we encourage concerns to be raised through appropriate channels so they can be addressed constructively. We recognise that experiences can differ, and feedback like this is considered as part of our ongoing efforts to improve. We appreciate you taking the time to share your perspective and wish you the best for the future.

3,0

8 jan 2026

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Generous with their development time. My direct line manager was amazing and my team were very hard working and friendly.

Minpunten

A noticeable gap between stated values and how things work in practice. Accessibility and reasonable adjustments can feel difficult to navigate. Despite being mostly remote, the culture doesn’t fully support remote-first working. Progression can feel limited if you’re not part of a core inner circle.

Reactie van Amiqus Resolution

4mo

Thank you for taking the time to leave a thoughtful review and for highlighting the positive aspects of your experience, particularly the support from your manager and team. We’re sorry to hear that other elements of your time with us did not meet your expectations. We take inclusion, accessibility, and employee wellbeing seriously, and we are committed to supporting people in line with our policies and our responsibilities as an employer. While some processes can feel formal at times, they exist to ensure consistency, fairness, and compliance with employment law, and we always aim to handle requests with care and good intent. We recognise that individual experiences can vary, and feedback like this is helpful as we continue to reflect on how our values are lived in practice and how we can improve ways of working across the organisation. We appreciate the time taken to share this perspective and wish you every success in the future.

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