Supportive management and benefits, but exhausting call volume - werkgeversreview COE- Project Advisor - Homeowner Customer care bij Angi

4,0
22 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Work from home!! Great benefits, flex schedule. Management is always trying to help us grow. Lots of resources for us. Lots of transparency. Close friendships with coworkers. Management always has open ears, and it's always a safe place to learn and grow.

Minpunten

With recent changes, we are taking more calls during the day, with shorter times between calls. This is mentally draining. You could have 150+ calls a day, and only get 1.30 between calls. We are not encouraged to take that full 1.30 minute, but to dispo calls quickly and return to que. It it exhausting. burn out is real. I love my job, but don't love the guidelines we are expected to work. We are not robots, but real people. We give our best to our customers on each call.. and it's a lot. It would be nice if we had more "away" time to where we can get up and use the restroom, and refill our drink more than 2x times a day. only 10 mins a day for away time is not enough.

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Reactie van Angi
2mo
Thank you for your honest review and for your 3 year commitment to Angi! We genuinely appreciate your feedback regarding the mental strain of back-to-back interactions. Please know that your insights are incredibly helpful and will be shared with upper leadership for discussion; we recognize that our team members are not robots and that having the space to take a breath when needed is essential for long-term success. We are glad you're part of the team and are committed to hearing your concerns as we evolve.

Ontdek andere reviews over Angi

5,0
9 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Angi is a well-run, organized company with processes that make sense and set you up to succeed from day one. Training is thorough, and management is genuinely supportive, always willing to jump in and help when you need it. Communication across the team is strong, and there's a real sense of a supportive culture, both from peers and leadership. Work life balance is strong.

Minpunten

No cons that I can think of

2,0
8 jul 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It’s work from home. Two 15 minute breaks and an hour lunch.

Minpunten

They are a very dishonest company. The hype up the job but in reality what you’ll be doing is spending all day calling random numbers in which about 95% of those people either won’t answer the phone or if they do, you will be hung up on within like two seconds. Not to mention the Angie reputation is so bad. It’s actually notoriously bad that even if you are able to get someone on the phone for more than a couple of minutes they’ll still end up hanging up just because of how bad Angie is. In my opinion Angie is a dishonest company selling a dishonest service because most of the leads they sell are fake and most of the leads they give their employees to call are also fake and if you don’t make these outrageous sales numbers you’re fired it’s a reason why the employee benefits don’t kick in until three months in because they know 95% of the people they hire won’t still be working there in three months because they will not hit the sales quotas. The only good thing about this job is its work from home really. And the hot leads they say they have 95% are fake or just someone who looked at a spam email. It’s actually comical how deceptive this company is.

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