Stark contrast to the business it used to be! - werkgeversreview Anonieme werknemer bij Animal Friends Insurance

2,0
1 jul 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great colleagues across many departments that aren’t afraid to get stuck in!

Minpunten

Ongoing attrition is significantly depleting the company’s experience base. While the ambition for growth remains, pursuing such aspirations in a declining market feels increasingly unrealistic, especially when employee welfare appears to be sacrificed to meet the expectations of new ownership. There is a pattern of poor strategic decisions from the Senior Leadership Team that result in months of wasted effort and diverted resources from critical initiatives, only for projects to be abandoned at the last minute. This not only demoralises teams but also undermines trust in leadership. Although Animal Friends promotes a strong narrative around staff wellbeing through company-wide webinars and campaigns, there is a stark disconnect between these messages and the day-to-day reality. Work-life balance, once a key attraction for new roles, has deteriorated as staff are now consistently overworked without additional compensation. Flexible working is touted as a benefit, but in practice, it is often used to placate concerns rather than address them.

avatar
Reactie van Animal Friends Insurance
9mo
Hi, Thank you for taking the time to share your experience with us. We value all feedback and learning about our colleagues’ personal experiences as this allows us to gain insight on how we can improve the working environment for everyone at Animal Friends. We’re very sorry to hear about your experience with Animal Friends. Colleague wellbeing is incredibly important to us, and we continually strive to ensure that colleagues feel empowered to raise ideas and provide feedback. Our senior leadership and management teams are encouraged to adopt an open and supportive approach with their peers and colleagues and are always open to how we can make improvements to better support our people. If you would like to talk to us directly about the management issues you have mentioned, please do reach out to our People team via at careers@animalfriends.co.uk. Kind regards Animal Friends Insurance

Ontdek andere reviews over Animal Friends Insurance

2,0
2 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexible working, WFH/Remote upon request Team members at same level were generally supportive and helpful on a day-to-day basis. Opportunity to gain experience handling a high volume of calls and emails.

Minpunten

Poor and often inconsistent communication from management across the company. Limited career progression, with advancement not always appearing to be based on experience or performance. Consistently high workload, not just during peak periods as suggested by management. Lack of collaboration between departments, with teams operating in silos rather than working together. Very heavy micro-management, including strict monitoring of metrics such as emails per hour, call duration, hold time, and time spent on post-call notes. Hiring and promotion decisions sometimes appeared to be influenced by personal preference rather than merit. Policies around sickness, dependants leave, and emergency leave felt overly strict, with employees often scrutinised or penalised.

5,0
20 apr 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexibility, Remote working, 9-day fortnight and nice colleagues.

Minpunten

Can get busy at times

avatar
Reactie van Animal Friends Insurance
1mo
Hi, Thank you for taking the time to write such a thoughtful review! We strive to provide a working environment in which our colleagues have access to new opportunities to shape a rewarding career path. We love hearing about your personal experience and it’s lovely to know you enjoy working at Animal Friends. It’s great to have you as part of the team! Thank you for taking the time to provide feedback. Kind regards Animal Friends
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