AnswerFirst

Reviews voor AnswerFirst

Stressful Environment!!! REVIEWS ARE VERY MISLEADING - werkgeversreview Customer Service P bij AnswerFirst

1,0

26 jan 2020

Customer service p

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Remote job and flexible hours the trading system awesome end of the year bonus I have been able to travel and work

Minpunten

I do wish there was more honesty with the reviews. Or they just got rid of the negative ones. Unfoutently is not all rainbows Calls are back to back and 80 % are negative they do not tell you that in training, you pick up for different companies and people are so nasty and rude over the phone, INCLUDING Answerfirst clients ! not enough "bathroom breaks" to take a breather and management just wants you to get over it and keep on working. You are being watched on EVERYTHING like someone said in one of the reviews " Your call handle time, the tone of your voice, whether or not you read ALL of the script verbatim, and how many/how long of bathroom breaks you take will all factor into your scores and determine if you are successful here or not ".Management will target individuals and there will be no room for error. It is a VERY VERY STRESSFUL environment. Unfortunately...some of the reviews here are very misleading. *** PAY should be more for the amount of stress we go through.

Reactie van AnswerFirst

Thank you for taking the time to share your honest feedback. We take this very personal when one of our employees feels our culture is not genuine. The customer service position has never and will never be all rainbows. It's a very difficult job that is not for everyone. So, we cannot change anything there. However, we will share your feedback with the contact center management to look for any improvements we can make based on your feedback. Again, thank you for your honesty and thank you for all you do for AnswerFirst!

Ontdek andere reviews over AnswerFirst

5,0

17 jun 2026

Customer service professional (csp)

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I love the flexibility AnswerFirst offers. The shift leaders, managers, and support staff are wonderful, caring people who always have your back. Overall, it’s a fantastic company that puts its people first

Minpunten

While there are no major downsides, call volumes can occasionally be excessively high; but dealing with busy periods is part of the job.

Reactie van AnswerFirst

Thank you for your 5-star review! We are so pleased to hear that you feel supported by our leadership, management, and support teams, and that you value the flexibility we strive to provide our employees. We also appreciate you sharing your perspective on our call volumes. We understand that busy periods are part of the job, and we truly value your commitment and understanding. Thank you for being a part of the AnswerFirst team—we are lucky to have you!

4,0

2 jun 2026

Csp/receptionist

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I love the Schedule flexibility

Minpunten

Wish it were weekly and hourly Pay

Reactie van AnswerFirst

Thank you for taking the time to share your feedback. We're delighted to hear that you value the flexibility of our schedule, as we strive to create a work-life balance that supports our team members. We also appreciate you being candid about your desire for different pay options. We appreciate your contributions to the team and hope to serve you better going forward to earn a 5-star review!

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