Pluspunten
Great products with employee discounts, competitive pay, good benefits, ability to work from home, a great place to get experience.
Minpunten
The biggest con is the work/life balance. Expect to work during all holidays if you work in customer support. This is something that has become more and more frequent through the last few years. Also expect you take call/chat/email one after the other with little breather in between and have this last for months. Expect to be so burned out that you end up taking a medical leave because of it. You will also deal with absent management who take frequent vacations and have backfills fill in for them. You may also deal with not being paid properly and having to wrestle with HR to get it corrected.