Pluspunten
If you speak French,German or Spanish you have a save job you can be unhappy with for 10 years on the phone lines.
Minpunten
- callcenter metrics and and all the fun pressure - you are a number who creates numbers - it does not matter if everything is good. !There is always room for improvement!!! you will here this very often to pressure you to work more - mandatory overtime. yes in the contract it says voluntary. but if you don´t do them your yearly review will be bad and you wont get any raise or promotion. -management will "promote" you to supervisor or any other department if the business needs it happened to me personally - I asked, and if i don´t want to get promoted, the answer was we do not ask you.) - if you don´t befriend a manager you wont get promoted Also a big Con: Cork City. The rents are so high you need to share a flat/house with 3-5 other people.