Pluspunten
Stellar core customer base with deeply integrated solutions set. The product was deep and rich and at its core there were solid people who were very loyal.
Minpunten
Too little too late. Some of the staff felt entitled, some felt they were indispensable and others, due to a lack of inherited leadership were given free reign. New leadership was brought in, changed the team and discarded the entitled. The company was able to tread water but not grow. Not a good long term prescription for any company.