Good pay and interesting work but unstable leadership - werkgeversreview Customer Success Manager (CSM) bij BILL

Good work overall and great

Not a lot of cons at all

René is the only pros here :)

The CTO selection appears misaligned with the company’s future technology needs. The organization requires leadership that combines strategic vision with hands-on understanding of modern architectures, AI-driven development practices, and high-velocity engineering execution. Although the candidate may have delivered meaningful contributions earlier in their career, recent outcomes raise concerns about their ability to drive technological agility. The systems and frameworks developed under their direction became cumbersome to maintain, with even minor modifications requiring disproportionate effort and extended delivery timelines. This level of engineering inefficiency is a significant warning sign for a technology leader responsible for accelerating innovation and execution. René Bill has already paid a heavy price for this, else today it would have been better positioned :( Given the pace of change in today’s technology landscape, the company would be better served by a CTO who can balance architectural rigor with adaptability, speed, and forward-looking technical vision.