Pluspunten
The atmosphere at Best Buy HQ was awesome. My direct managers were very respectful, helpful, and willing to listen to suggestions for improvements. Best Buy likes to include its employees as to what is going on (at least in my department) in terms of strategies and changes in policies.
Minpunten
A downside of Best Buy was some of the management. While they were respectful, and great people, I'm not sure why some of their positions even existed. For example I had a manager that basically used a spreadsheet template and reported our SLA 1-2 times per day. That's pretty much all she did. Best Buy also promotes working remotely, which isn't necessarily bad, but seeing managers in the office for only 3-4 hours per day and online for maybe 1-2 hours at most makes me wonder why they're being paid salary for a 40 hour week.