I will NOT recommend to start as a Agent at Booking.com - werkgeversreview Customer Service Agent bij Booking.com

1,0
31 aug 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

free food, free parties, big annual Booking.com Bam party, friendly colleagues

Minpunten

- Too much pressure (time, meet targets, short breaks,) - Calls are mostly complaints - Team leaders are treating us like robots, not human being - Food was free, but mostly extremely bad. I guess prison food tastes much better :(

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5,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Great, definitely recommend if looking for start up

Minpunten

No cons all pros only

avatar
Reactie van Booking.com
1mo
Hi, thank you for the wonderful feedback! We're so glad to hear that Booking.com has been a great fit for someone with a startup mindset. Our culture of experimentation and innovation is something we're really proud of, and it's great to know it resonates. We hope you continue to thrive here! The Booking.com team
3,0
18 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The team had a fun environment.

Minpunten

You have to deal with tough customers.

avatar
Reactie van Booking.com
12h
Thank you for taking the time to share your feedback. We’re glad to hear that the team atmosphere was a positive part of your experience at Booking.com. We also appreciate your honest note on the challenges of dealing with difficult customer situations. Feedback like yours is important as we continue looking at how to support colleagues in customer-facing roles. The Booking.com team
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