Nice but not for too long - werkgeversreview Customer Service Specialist bij Booking.com

Very stressful and after a long time you may get sick of it. Customers complaining all day long about a problem that it’s not yours. All types of rude people on the phone. Strong pressure to keep within the targets. No opportunity to grow, even being top performer. Most of the time you stay on “ready” which is phone (all day). Saw many people leaving and getting (really) sick because of the stress.