Pluspunten
It provides good exposure to IT Outsourcing. I enjoy working with people around the world. If you have a good boss and a good team, you can learn a lot and add to your expertise. I am lucky that I am allowed to work from home 2 days per week, even though it is against company policy. Training is tough to get at times, but when they do pay for training, it is top-notch. I also get to travel quite a bit, which breaks up the monotony. I've travelled to a few places in the US as well as to Montreal.
Minpunten
Lousy benefits, no pension, no bonuses, and salary increases are a joke. Many times those who are promoted are men and are from Montreal. This is frustrating since most do not know what they are doing, in my opinion. There are too many layers as well; from architects to project management, to projects, to operations. The customers suffer because it takes much too much time to get the work done. There are also a lot of incompetent people in the company. Many good people have been terminated due to downsizing/reorganizations, but the incompentent ones always remain. The customers are not as happy with the service as they could be.