Went from quality support to focus on the bottom line - werkgeversreview Support Manager bij Check Point Software Technologies

2,0
1 nov 2017
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Started out as a great support center with very knowledgeable support engineers and great product. Focus was on technical support. All of the security engineers were experienced and knew their stuff

Minpunten

The management was mediocre. Started to focus on the bottom line. Brought in call center managers who focused on cutting back talk time and escalating calls vs solving them. Started a tiered evaluation process to filter out highly paid (experienced) engineers and brought in lower paid, straight out of school entry level staff. Obviously support suffered. Also, rolled out software with full knowledge that it was "buggy". This increased support calls. No wonder stock price fell by $100 (at the time).

Ontdek andere reviews over Check Point Software Technologies

5,0
25 jan 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

It was fun to work there a lot of good experiences.

Minpunten

No cons i can tell

1,0
30 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The core responsibilities offer solid experience, and many team members are dedicated, talented, and great to work with.

Minpunten

Lack of HR Support: The company lacks a safe, objective framework for employee feedback. When legitimate management issues were raised to HR, no corrective action was taken. Instead, it resulted in direct retaliation from leadership, which was left unaddressed by the organization. Significant Under-Market Pay: Compensation is well below industry standards for similar scopes of work. To give context, transitioning into a comparable role at a different company yielded a 37% increase in base pay. Flawed & Inaccurate Sales Compensation: The commission and incentive structures for the sales organization are unnecessarily convoluted. This complexity frequently leads to errors in commission payouts, causing widespread frustration among sellers. Notably, these calculation mistakes are consistently detrimental to the employee and rarely seem to resolve in the seller's favor. Siloed "HQ-Centric" Culture: There is a heavy disconnect between corporate headquarters and regional teams. The culture feels highly insular, creating an "in-group" dynamic where those outside of headquarters have very limited visibility, influence, or opportunities for career progression.

3
Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle