Would not recommend working here. - werkgeversreview Customer Service Representative (CSR) bij Checkpoint One Apparel

1,0
11 aug 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Dogs are welcome so that was a nice environment to be in. My fellow CSR's were fantastic people to work with!

Minpunten

I was only there a short while, and one person made it extremely clear that I was not welcome in their space. He would snub me, not look me in the eye, not even respond to me when I asked how he was (or if he did respond) it was single syllable responses, almost grunts in some cases. All while he joked and made hilarious conversation with all the other ladies in the office. Felt absolutely shunned by him. I was the only male in my direct department. The approach to "training" was a little aggressive as they had to get me up to speed faster than most due to time off coverage, and a stint with COVID. The words "Tossing you into the lions den" was said on the regular. If you are going into the CSR role, note that they do not offer advancements of any kind, or promotional rolls. They also do not offer much in terms of merit increases (given what I was told by during my interview process) No paid sick days. Unpaid vacation (paid out on paycheck). Low salary compared to similar roles.

avatar
Reactie van Checkpoint One Apparel
3y
Thanks for the feedback and review! I'm so sorry to hear that you had a bad experience onboarding with us. A few points I would love to clarify, we do include paid sick days and paid vacation days for all employees. If someone were in their first week, they would not yet be eligible for paid sick days as they come into effect after one's probationary period. We strive to keep our environment welcoming and positive. I would absolutely love to hear from you so we might discover the specifics of what made things feel unwelcoming for you. Relationships can take time to build, and sometimes it's hard to make those connections with only a week. I'm also sorry you found the training to be a challenge. Our process ensures that all CSR team members are paired with a senior member of the team at all times for the entirety of their training period, which is almost 3 months. I do understand that the first time taking calls can feel like you've been "Tossed into the lion's den" but with the support of your buddy, you would never have been left alone. We wish you the absolute best in your future endeavours and we were sorry to see you leave so soon.

Ontdek andere reviews over Checkpoint One Apparel

1,0
5 sep 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Yearly team building BBQ in a cigarette littered alley.

Minpunten

Minimal pay increases offered and a desperate year end bonus provided.

2,0
31 mrt 2025
Anonieme werknemer
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

central location, easy interview process, close-knit team, team lunches

Minpunten

lack of regular assessments, no pay raise, repetitive work, little to no growth opportunities within the company, small office

Bekijk reviews op: Nuttig|Beoordeling|Datum|Alle