Pluspunten
The people I worked with directly were great. The opportunity to work from home during the pandemic was also relieving during the onset of the pandemic. For those new to the mental health field, there is a lot of opportunities to build upon soft skills. I also personally never had issues with my direct supervisors.
Minpunten
Pay is poor and you are not allowed to negotiate salary. Company targets hiring new graduates whom they can take advantage of in pushing as much work as possible. Essentially they will pay you with 'experience'. Being that I already had an unpaid internship in school I've had about enough of that mentality. Senior management also keeps everyone in the dark about what is going on with the company until they have had enough time to provide a bleached email that doesn't say much of anything. Lastly, the only changes made in my years there made it more difficult to obtain bonuses, added more work, and put far greater focus on taking as many calls as possible.