Pluspunten
The hours are good, 8:30-5:00. You will make friendships with your peers bonding over how much the company sucks.
Minpunten
Everything is micromanaged, no opportunity for growth, they prefer to hire from the outside for leadership roles, if you do get the rare chance to change positions, they call it a lateral move with no pay raise. Due to employee dissatisfaction, there is very high turnover, so they are always understaffed. You get 3 sick days a year. There are about 150 employees on the floor and only 2 of them are allowed to take the same day off for vacation so be prepared to only get a vacation day on a random wednesday in March. If you work there for a year, you become a senior specialist which is the same pay rate, but you get to field escalated calls all day. Management has a philosophy of "If you dont like it, then quit. There are plenty of recent college grads desperate for work to take your place until they reach the same situation as you. wash rinse repeat."