Pluspunten
You can make good money if you make the effort to considering that you don't really need any major qualifications for sales positions. Heavily discounted services. Benefits are generally good overall, but 401k and Medical options have been declining over the years (while the company has only been making better profits). Good job security.
Minpunten
It seems that as people move up the food chain they quickly lose touch with front line realities. Mistakes are repeated quite often, from the VP's all the way down to the sales managers. Many situations exist that are in opposition to each other: Sales vs Marketing (marketing advertises the lowest price then sales wants you to sell without using price as the motivator), Customer Service vs Performance Evaluations (publicized company values/promises are in opposition to how employees are rated/reviewed on performance), Dishonesty is rarely punished (if you are a dishonest salesperson it's more likely to get you held up as an shining example due to your numbers rather than punished). Recent centralizing and standardization are harming quality of localized customer service and support, both internally and externally. Also stop cutting our medical plan and 401k options when the company consistently makes better profits every year. I still say it's a good place to work however as many of these issues are typical with many big companies.