Clueless management and little to no career progression. - werkgeversreview Service Desk Analyst bij Computershare

Little to no direction given from management. Career progression seems to be limited to those willing to go drinking with the "right" people. Absolutely no pay rise despite new hires being brought on board on a higher salary. Management turn a blind eye on staff doing little to no work but don't reward the few staff doing the majority of the work. Ancient systems which continually go down - never a week goes by without a major outage of some kind. SMEs hoard knowledge which, when they inevitably leave, leads to chaos. Newer training not up to scratch which, when combined with the clueless staff (honestly don't know where they're finding them) leads to the same mistakes and terrible service.