Bad training program - werkgeversreview WFH Customer Service bij Concentrix

1,0
2 feb 2023
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

WFH/OT Available and nice coworkers

Minpunten

No one is trained, the trainers are afraid to take example calls, customers are far more frustrated than you are taught to expect, and they expect you to have a lot more power than you do (you can essentially only read helpful articles to people and draw orange boxes on their screen).

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Reactie van Concentrix
3y
Thank you for this thoughtful review, as well as for leaving your honest feedback regarding the training you have received. We are focused on ensuring our staff members are happy and satisfied here at Concentrix. To that end, can you please reach out to us at staff.online.feedback@concentrix.com as soon as possible? We'd like to do whatever we can to address your concerns and hear your ideas.

Ontdek andere reviews over Concentrix

5,0
20 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Culture, career growth, leadership support and benefits are just a few of the pros.

Minpunten

I don’t have cons to share. I’ve been with the company for 15+ years.

3,0
28 jun 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

The people and team leads are nice for where I work.

Minpunten

For a new contract no one really knows a lot about the retailer. We are told one thing in training now other people coming in are told something else. The benefits are strange. They have medical dental and vision. But, they have no sick time at all? No vacation the pto is accrued which is fine but let’s say you need to see a doctor you can’t use it because you have to put in 2 weeks in advance? You get points for anything and everything under the sun? That I don’t understand. I worked through the years for a lot of companies and third party retailers and it was never like that. I just think no federal holiday time off is not so good especially if it’s a religious kind of holiday a family holiday.

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