Pluspunten
There is good health coverage, they cover your ORCA card. The Corporate HQ is in a beautiful location. I found there was a lot of flexibility for the hourly employees to adjust their schedule if necessary, making it easier to leave early or come in earlier or later.
Minpunten
There is no cohesiveness between teams and no attempt to change that. No one communicates ideas clearly between departments and any requested feedback from Customer Service regarding the website, the catalogs or decoration is completely ignored, despite the constant complaints and feedback received from customers. The systems are outdated and while management pushes CS to strive to be better than (or even comparable to) our competition, they are unwilling to provide the tools necessary to truly make that happen and instead tell CS that they just need to work harder. A frustrating cycle that leaves the morale in CS very low. Additionally there is little internal communication about opportunities to move up, so long time employees often don't get the chance to advance their careers.