Truly the worst place in America to work for. - werkgeversreview Customer Service Representative bij DISH

1,0
6 apr 2015
Aanbevelen
Goedkeuring directeur
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Pluspunten

none take this job only if the alternative is to starve to death.

Minpunten

they are the worst company in America for a reason. forced overtime Scam of a health insurance, once u sign u they say you are covered, BUT EVERY DOCTOR YOU GO TO YOU WILL GET A BILL IN THE MAIL AND CIGNA THE HEALTH INSURANCE COMPANY DOES NOT PAY A PENNY ON YOUR BEHALF. but they take hundreds of dollars from your paycheck for health insurance. 10 hour days, back to back calls which is fine but dish as a company loses channels everyday and fights everyone... so you will be stuck with really bad calls. technician visits cost 95 dollars. try explaining that to a customer whose cable is not working who is stuck in a contract and hast o pay 95 dollars to get his dish fixed. insider info : dish's service is really bad because technicians don't install it properly. To get cleat signal dish it has to be pointed at a very specific angle, which 95 percent of technicians won't do meaning if it gets a little drizzle, your dish will go out. EMPLOYEES dish gets installed properly so for example my dish even during the hurricane sandy worked fine. coaches are horrible. high school kids with no respect, you will be called bad names cursed at and yelled at. Meanwhile, coaches themselves don't do anything. One time my coach got mad at our team because he was watching a soccer game and we asked him to help. I am not kidding. Another time, he was playing foootball, in the middle of the call center and throwing football around. Don't believe me, pick up the phone and dial the dish customer service number for NY. You will be hear lots of background noise... its not the agents working but coaching laughing and playing games. They steal from your paycheck and fire the top people to save money. They manipulate the system so the top performing agents can't make any bonus. What happens is they go into the system and LITERALLY EDIT YOUR NUMBERS so that your bonus is taken away, Same thing with your paycheck. They will take away money for no reason. 30 minutes lunch on a 10 hour shift. YUP lunch at 11 AM mandatory. So imagine starting work at 9 AM. First break will be at 10, then lunch at 11. So you can't really eat lunch at 11, So you will take calls from 11 AM to 6 pm straight without any food or breaks while your managers and coaches eat lunch in your face, curse at you and throw footballs around you and A LOT OF TIME AT YOUR DESK AS A "JOKE" BUT THEY WILL THROW IT REALLY HARD. Get ready to starve, get verbally and physically abused as a "joke", money stolen from you, health insurance that steals money. TRUST ME WORK HERE AND YOU WILL SEE IT TRUE FOR YOURSELF. OR take my advice and find a more humane place to work. Hitler would have been proud of this.

Ontdek andere reviews over DISH

5,0
31 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good work and research based profile

Minpunten

Less salary and too many orgs

avatar
Reactie van DISH
1mo
We appreciate you taking the time to share your perspective on your experience with us. It is wonderful to hear that you found the research-based work profile to be engaging and fulfilling. We always aim to provide meaningful and intellectually stimulating opportunities for our team members. We also acknowledge your concerns regarding compensation and our organizational complexity. Our team is constantly reviewing our structures and total rewards packages to ensure we remain competitive and supportive, and insights like yours are incredibly helpful as we work toward continuous improvement. We wish you the very best in your professional journey.
3,0
15 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Minpunten

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
Reactie van DISH
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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