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      DISH

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      Unpleasant experience - werkgeversreview Customer Service Representative III/Tech Support bij DISH

      1,0
      25 jul 2015
      Customer service representative iii/tech support
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Free Dish Service and discounts.

      Minpunten

      I worked at Dish Network for about 2 years in tech support. Most customers you deal with are angry prior to you even answering the line, due to service issues which is understandable. So you're basically getting paid next to nothing to get yelled at by ppl all day. I'd say the only positive take-away I have is that it helped me appreciate every job I got after I left there. Wouldn't recommend.

      Ontdek andere reviews over DISH

      5,0
      31 mei 2026
      Engineer
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good work and research based profile

      Minpunten

      Less salary and too many orgs

      avatar
      Reactie van DISH
      1mo
      We appreciate you taking the time to share your perspective on your experience with us. It is wonderful to hear that you found the research-based work profile to be engaging and fulfilling. We always aim to provide meaningful and intellectually stimulating opportunities for our team members. We also acknowledge your concerns regarding compensation and our organizational complexity. Our team is constantly reviewing our structures and total rewards packages to ensure we remain competitive and supportive, and insights like yours are incredibly helpful as we work toward continuous improvement. We wish you the very best in your professional journey.
      3,0
      15 mei 2026
      Noc technician
      Aanbevelen
      Goedkeuring directeur
      Zakelijk vooruitzicht

      Pluspunten

      Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

      Minpunten

      Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

      1
      avatar
      Reactie van DISH
      1mo
      Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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