Avoid at all costs... - werkgeversreview Field Service Specialist I bij DISH

1,0
20 jan 2011
Aanbevelen
Goedkeuring directeur
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Pluspunten

Free Sat programming (Americas top 120 and one solo receiver) Tools provided at no cost Uniforms provided Van, ladders, etc provided

Minpunten

Training is a joke. Expect a week of classroom and if you are lucky, two weeks of field training before you are on your own. Plus, you have 90 days to be as proficient as the rest of the techs or you can expect a coaching. There are dozens of ways to get fired. Get too many tickets (even off the clock in your own car), you are fired. Have more than three damage claims called in on you (even if they aren't your fault) you are fired. Call in sick more than three times? You are fired. Show up late to your first job too many times (snow is no excuse) you are fired. In the four months I was with the company I saw at least 6 guys get fired, one teeter on the edge of being fired, AND my trainer got fired for no reason, no explanation. Management talks down to you, even for the simplest mistake. Being new is not an excuse. You constantly are dogged about your speed, your performance. Management is also distrustful of techs. Expect a manager to drop in on you at least once a week, if not more frequently, at which point they will rummage through your van, look at your job, and tell you how good (or more likely bad, and how wrong) it has been done. Hours can be brutal. I was driving anywhere from one to two hours away from my house to get to my first job. You have to be on site by 8 am. This would have been fine if I could have been routed an amount of points that I could handle, but I was being given more jobs than I could handle. This led to me not getting done with my last job until 9 or 10 pm and then having a 1 to 2 hour drive home. Don't expect to get promoted. You have about a 10 point metric list that you have to meet to even be considered. Even then you have no guarantee of moving up. One of the items is connecting receivers to a phone line or internet connection. The fact that a customer refuses or doesn't have phone/internet is no excuse (notice a pattern yet?) My training group was even told to use a neighbors wifi connection if need be, just get the receivers connected no matter what. Why is this so important to dish?!

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5,0
26 feb 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Great and flexible work supported my growth through college

Minpunten

Honestly that the product we were selling wasn't the best value

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Reactie van DISH
4mo
It is wonderful to hear that the flexibility of your role provided the support you needed to successfully navigate your growth through college. We take great pride in being a workplace that accommodates the educational pursuits of our team members, as we know how vital that balance is for long-term career development. While it is rewarding to hear about your personal success, we also appreciate your candid perspective regarding our product value and market positioning. We are constantly evaluating our competitive edge and exploring new ways to better serve both our core customers and emerging markets. Feedback like yours is essential as we strive to evolve and refine our approach to the business.
3,0
15 mei 2026
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good middle management and compensation. Lots of opportunities to learn from plenty of smart people.

Minpunten

Disclaimer -This is all water cooler hearsay and opinion. During the two years I was there the bill came due on being penny wise and dollar dumb over the years. A great example is Sling. Dish beat basically everyone to market but Netflix with streaming and was the first platform to offer live TV via stream (which YouTube TV still uses as a selling point). What happened? Dish paid the original engineers to build it and then balked at paying them to document and maintain it. Same deal with the cyber security team. After years of expecting security engineers to do exceptional work shorthanded for middling compensation eventually they had none. It was all put on the security manager, who had a heart attack after repeatedly requesting support. He understandably did not return. Not much later one of the core systems was ransomed, and the company fell out of the fortune 500. Despite being in the middle of dealing with the consequences of those decisions leadership was doing it all again with the mobile network build out.

1
avatar
Reactie van DISH
1mo
Hearing that you found value in our middle management and compensation, as well as the chance to learn from the talented individuals on our teams, is encouraging. We appreciate you recognizing those aspects of your time with us. On the other hand, the historical context and concerns you shared regarding executive decision-making, infrastructure maintenance, and resource allocation are deeply concerning. Maintaining a stable, secure, and well-supported environment for our workforce is of the utmost importance, and we take feedback regarding employee well-being and operational decisions seriously. We are continually working to strengthen our operations and better support our teams across all business units. Because this review references a sensitive medical situation alongside organizational challenges, we would welcome the opportunity to hear more about your perspective. Please consider reaching out to our team directly at peopleoperations@dish.com so we can learn more.
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