Definity

Reviews voor Definity

Horribly managed, no work life - werkgeversreview Claims Adjuster bij Definity

1,0

29 dec 2025

Claims adjuster

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

$250 equipment expense allowance when starting.

Minpunten

terribly managed, no work life balance. adjusters are expected to be on queue taking calls all day, while somehow managing 150+ claims, and also get new claims assigned to them. there is no time in the work day to action all files, management expects employees to either work unpaid overtime, or simply fail at the job. they are setting you up for failure. additionally, they monitor every single thing you do, recorded calls, recorded screens, every single minute that you are not on a call will be recorded and a manager will message you asking why you aren’t on call, when you are simply finishing up work from either the previous call or the 150 claims you have. they need to hire many more people, but they won’t because they don’t care that everyone’s work life is complete hell. horrible experience, not sure if other insurance companies are similar, but i’d never work here again.

Reactie van Definity

5mo

Thank you for taking the time to share your experience. We truly value feedback like yours, as it helps us identify areas where we can do better. The points you raised around workload, queue management, and work-life balance are important, and we understand how these factors can impact the employee experience. Our commitment is to create an environment where our team members feel supported and equipped to succeed. We are actively reviewing staffing levels, operational processes, and management practices to ensure expectations are realistic and sustainable. Continuous improvement is a priority for us, and insights like yours play a key role in shaping those efforts. We appreciate your honesty and wish you the very best in your future endeavors.

Ontdek andere reviews over Definity

5,0

25 apr 2021

Infrastructure analyst

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Good company, proficiency, good salary

Minpunten

None cons, none, none none

Reactie van Definity

Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!

5,0

20 feb 2019

Human resources coordinator

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Minpunten

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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