Micro Management - werkgeversreview Customer Service Representative bij Definity

3,0
16 jul 2021
Aanbevelen
Goedkeuring directeur
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Pluspunten

Good salary, helpful team members, improvement in training methods and techniques

Minpunten

Too much micromanagement, old software, disorganized place, had to do all the claims steps; from first intake to final payments

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Reactie van Definity
4y
Thanks for reaching out! We’re glad that there are many elements of working with us that you enjoy. We understand your concerns about micromanagement, and we are training and empowering our leaders to address these concerns going forward. Our claims process is undergoing a planned and sustained transformation process that will increase our efficiency on many fronts. We are pulsing our teams twice a year or more, in compliance with our new listening and engagement strategy. In addition, we are undergoing some technological transformations, and new technology is being introduced to help improve our processes in the future.

Ontdek andere reviews over Definity

5,0
25 apr 2021
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Good company, proficiency, good salary

Minpunten

None cons, none, none none

avatar
Reactie van Definity
4y
Thank you for taking the time to leave us a review and for choosing to be a part of the Definity team!
5,0
20 feb 2019
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Here's something fun: Petline hasn't launched yet but they've already made me a better pet-parent. Now certainly, "become a better pet-parent" wasn't one of my goals when I accepted the role, but I've been surprised a few times by my personal growth since I joined the team. On career goals I'll say this: to the credit of the management team at Petline, they've recognized talents and areas I where I thrive before I did. I've been given opportunities that I didn't expect and for which I am deeply grateful. Back to pet-parenting, Petline is a startup and every person at this company is heavily committed to our mission and goals. Just working alongside like-minded folks has made me consider who I am as a pet-parent. I know my pets better than I did before and I know they are happier for it. Petline won't always be a startup, but I'm confident that as we move forward it will be with integrity and the intention to foster an environment where individual strengths are recognized, and weaknesses are supported.

Minpunten

Petline is a startup and anyone familiar with the concept should know that it takes hard work, a lot of brainpower, and constant flexibility. It can be hard to accept and frustrating when business decisions seem to flow and change like water, but it's rewarding. It might not be for right for everyone, but when it's right, it's right.

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