Despatch Cloud

Reviews voor Despatch Cloud

Great Team Environment with Strong Communication - werkgeversreview Product Design Team Lead bij Despatch Cloud

5,0

29 aug 2024

Product design team lead

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

I've been working here for two years, and 9 months of it as a team leader and I really like that everyone’s opinions are heard. There’s no pressure from hierarchy, so we can communicate directly and be part of every step. Our bosses are hands-on and work with us as part of the team, which makes collaboration easy. My colleagues are great at communicating, which helps us work well together.

Minpunten

A couple of small things that could be improved are reducing the frequency of instant calls, as they can interrupt work, we could be more planned when it comes to the meetings and making salaries a bit more competitive with industry standards. Overall, it's a positive and supportive place to work.

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1,0

28 okt 2025

Anonieme werknemer

Aanbevelen

Goedkeuring directeur

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Pluspunten

Exposure to multiple titles and unrelated work to your actual role can help you “learn things fast!”

Minpunten

Despatch Cloud is actually a great place to work, if you don’t mind the… - Leadership promoting unqualified individuals based on personal preferences rather than competence. - Project managers making technical and operational decisions without understanding the basics, resulting in repeated failures and rework. - Constant disorganization, shifting priorities, and internal politics that create daily confusion and stress. - Promises about promotions, renewals, or pay being broken without any real explanation. - Overworked employees being overlooked while underperformers are rewarded and protected. - Lack of professionalism and complete absence of management accountability. - Two key decision makers seem to have a consistent talent for making the worst possible calls at every opportunity. If you can ignore all that you’ll learn a lot in a short time, mostly through day to day survival.

Reactie van Despatch Cloud

7mo

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your experience at Despatch Cloud did not meet your expectations. We recognise that as a growing company, rapid expansion can bring challenges, including evolving management structures, changing priorities, and areas for improvement in communication and consistency. Our leadership team takes all feedback seriously and continues to invest in developing our managers, improving internal processes, and ensuring that performance and promotion decisions are based on merit and contribution. We’ve made significant progress over the past year in strengthening project delivery, defining clearer roles, and supporting employee well-being, but we know there is always more to do. That said I don't recognise everything you have said, and it would be great if you can reach out to HR (amonmoulsy if you wish) because it would be very helpful to get more specifics to help us improve. We appreciate your contributions during your time with us and wish you the very best in your future career.

1,0

31 jan 2025

Sales representative

Aanbevelen

Goedkeuring directeur

Zakelijk vooruitzicht

Pluspunten

None that I can think of

Minpunten

Has a very hire and fire mentality so that staff come in and out like it's a revolving door. The treatment of staff is borderline abusive and toxic at times and you never know day to day if you're going to get a supportive attitude in which you can grow as an employee or not. The product itself is play but the way they speak about customers is appalling, especially when they have a complaint. If you're lucky enough not to be fired in first week, you're not safe as they will likely wait till the week before probation end to make up some excuse as to why you're a poor fit. Worth noting it is mostly the owners of the company at fault however and a lot of the management are scared of backlash if they speak up. The rest of thr negative reviews being buried by positive ones all posted around the same time and date speaks volumes in my opinion to how this company operates as they can't handle criticism.

Reactie van Despatch Cloud

Many thanks for your feedback, we always try and learn from all feedback. Our products suit a particular style of selling and we have had a higher turnover of sales staff then we would have liked, the decision to dismiss someone is never taken lightly but we have had good sales people who have done great in other roles struggle to understand the needs of our clients, it is no reflection on their overall abilities. The leadership of the sales team has changed since august (and I am guessing your employment pre dates that) and the team is far more stable and successful under the new head of sales and marketing. That said I would encourage you to email our HR team with any specific complaints you wish to have looked into. With regards the feedback, yes we often do poll our staff when we get criticism so see how they feel about the points raised and we do often suggest when we do that, that if they wish, they can also leave feedback (which they are under no obligation to). Our staff are great and do raise issues, and occasional complaints, but they also want to contribute to the success of the company. I wish you all the best for your future endeavours.

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