Flexible hours overshadowed by toxic management culture - werkgeversreview Care Coordinator bij Dialogue

3,0
22 mei 2026
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

Flexibility in hours and building your schedule

Minpunten

Toxic environment that promotes reporting your own colleagues to boost your own metrics. Toxic method of managing workers. Priority is on abstruse metrics over reducing wait times and efficient care.

Ontdek andere reviews over Dialogue

5,0
13 aug 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

flexible , work from home. good support staff.

Minpunten

pay stub is very confusing

2,0
28 aug 2022
Aanbevelen
Goedkeuring directeur
Zakelijk vooruitzicht

Pluspunten

-good company benefits -great and responsive colleagues even if distance work (not team lead) -possibility to work from the office

Minpunten

- you don’t have any control over your appointments -you can have 4 appointments back to back without knowing in advance what’s the client issue (suicidal patients included - not leaving you time to adjust to what you just heard as you need to finish your clinical notes too) -shift overview is unpredictable -you need to download a lot of app on your personal computer as part time doesn’t have access to any materials. It can definitely slow down your computer. -mid provision exam (makes the job stressful at the beginning) -a lot of calls are just referring patients to walk in clinics (simple tasks kind of boring for our academical formation)

5
avatar
Reactie van Dialogue
3y
Hi there, Thank you for taking the time to share your thoughts and recommendations pertaining to your experience as a Mental Health Specialist with the Dialogue team. We, as an organization, are always looking for feedback, whether it may be positive or constructive, as it will help us to improve our current processes and ways of working moving forward. Recently, the distribution of appointments has been revised by our management teams for all MHS employees, ensuring that all have enough time between appointments dedicated for note taking and other administrative tasks related to the nature of the role. Regarding one's work schedules, Dialogue is committed to working on optimizing this process with the goal of offering a schedule that offers more stability for our operations staff members. When it comes to diversity and inclusion, we as a company know that these two factors will allow us to get closer to our mission of helping people improve their wellbeing - hence why we empower each member of our team to bring their whole selves to work, every single day. I'm sorry to hear that your experience was not one that reflected Dialogue's D&I values . Thank you once again for sharing feedback with the team.
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