Avoid This Company At All Costs! - werkgeversreview Customer Service Representative bij Eastern Account System

Eastern Account System is a call center located in Danbury and Newtown, CT that notoriously hires and fires anywhere between about a half-dozen to a over a dozen employees a week. While working at the Danbury office I was shocked by such an atrocious turnover rate. The company takes advantage of the poor economy and hires anyone who is physically capable of sitting at a phone- which essentially, means almost everyone, while proceeding with an attitude that each individual employee is both disposable and overall an invaluable member to the team. Essentially, the office is lead by a hand-full of 20-somethings who have no concept of productivity methods, organization, or how an office should be run to meet it's goal for "exceptional customer service". Your training you receive consists of two weeks worth of, on a daily basis, 4 hours in a training room and 4 hours worth of toggling programs on a computer (based off of an assignment which only takes about an hour to complete)- while your trainer will make herself completely inaccessible and unwilling to answer your questions as she tends to be too busy gossiping about other employees. Once you survive your training experience, you're thrown out onto the floor to take calls. You'll wait about three weeks for permanent desk assignments, while during your wait you'll be told to switch desks spontaneously about three times a shift and hopefully you will have the equipment at your desk, such as a headset, to take calls. In order to take calls you are told to request logins for the programs necessary to do so. By requesting these logins via email, you could be waiting for up to an hour (while I once waited for 3 hours) depending on who is assigned to be doing so. Half of the time the logins will not work, which means you will have to request them again and wait another hour or two. While you wait, you are told to take calls through an outdated program that won't be able to answer a lot of the questions customers will be calling you about - which the customer will thus assume is your fault. The supervisor sends an email out stressing how important it is for all employees to be on the phone, yet if you approach her in regards to a question you may have, you are scolded for doing so and in the end, your question will go unanswered. The assigned team members (runners) who are on the floor for transfers and additional help are, more often than not, as uninformed of the company polices as you will be. There are about 50 representatives on the floor and only three or four of these runners are on the floor, which means your customer could wait as long as 20+ minutes before they are even begun to be transferred. This company is in a nutshell as close to a scam as can be. They will everyday look for excuses to reprimand you or possibly fire you. There is not a day that goes by that you will not guess will be your last. It's pretty convincing even one with the patience of a saint would lose it working for such an unorganized, unprofessional group of people.