Pluspunten
Great colleagues at lower levels, pride in the quality of the content produced, people take personal responsibility for maintaining high standards in the face of these being eroded by falling production values and the deep rift between Editorial and Operations silos.
Minpunten
The (obviously essential) rush towards eReader and online books is not being properly resourced. Staff without requisite training being dumped with the workload, despite deep staff cuts and without any reduction in their existing work. Management make sudden and unplanned demands for information and analysis from commissioning staff but don't reduce commissioning expectations, while seeming to make no progress towards effective solutions to the IT challenges of the move to e-pub. Operations cut service levels to editorial groups, state that there is no loss of quality, and noone in management calls them on it.
