Pluspunten
Pay and most benefits are generous. The work is challenging and generally fulfilling. Most co-workers are smart and competent. There are a lot of opportunities to make a positive impact.
Minpunten
Hiring new staff does not keep pace with the amount of work and departures. They discourage staff from providing recommendations on former staff. Many are promoted into management who are not skilled enough, or they are not provided enough support. Working from home is essentially not permitted, or restricted in ways that are not practical. The company's response to covid-19 was very poor--it was very late to keep people out of the office, and then tried to bring staff back several months before vaccines were available in July 2020, and the company lied to public health officials about what "working remotely" meant. Other public responses about staff diversity strained credulity.