Pluspunten
Well, I'm a very hard person to please when it comes to employment. I work as a customer service specialist here. I'm happy with the job I do. I've stayed here for a few years when I expected to just work here to supplement employment during a tough time. I reach out to customers, welcome them, expand opportunity, and grow small accounts. I have lots of fun making good contacts. Nobody following you around as a SCSS and the trust you get in your position to get the job done. Learning new ways to help customers based on the tools you're given. For me, it's always fun and challenging.
Minpunten
Getting the message from Senior level management is usually like playing telephone. By the time the message gets to you its a bit distorted and confusing. I'm sure if they refine it a bit, it will be fine. I think the rewards package for sales people could be better refined. Measurement tools used to rate the job you're doing benefits cheaters instead of those doing a good job.