Dread Coming to Work - werkgeversreview Customer Care bij FirstService Residential

This company treats it's homeowner's awfully. This place makes all the old people who live in their communities communicate through long, complicated email addresses in which the people on the other line do not respond. There are managers that never return calls or answer their phones. Every call makes you speak to a community manager or request to have them call the homeowner back. If you do get ahold of them, a large number of community managers are rude (they do not want to talk to you or the homeowner) or give you just enough information that gives the homeowner a billion more questions and instead of taking the call at this point managers will force you to be a clueless middle man. You are never provided with enough information to do your job correctly. They place these stupid games that distract from the work. Manager's in the call center do not seem to do anything but sit in their office. It also really feels like I'm in High School here, there is so much drama. Training never keeps up with the turnover, so the longer you are here, the more markets you have to work in while all the new people get to just sit around.